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I'm a new business, I'm not sure what information should be
on my site? |
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Approximately 90% of our customers are new businesses. To begin with, we research your
industry and look into other companies that may be operating in your field. We
do not copy their material but it will give us a better
understanding of your direction. We should mention that we find the most useful tool to be
simply... conversation. After a brief discussion or two
about your mission and goals, we are able to determine your style and, more
importantly, your priorities. Basically, you don't need to have written material
prepared but it certainly helps. |
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What types of businesses do you handle? |
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All types of businesses from Technical Writing to Real Estate to Grocery
Delivery!
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also work with a handful of not-for-profit organizations and sports programs. |
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Does it matter where my business is located? |
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No. We have customers in California and Florida as well as in the northeast.
Distance is not an obstacle. |
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Do you handle personal or special interest sites? |
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Yes, we do. You'll find several sports organizations as well as
a website promoting screening for early Cancer diagnosis. We are also open to creating personal websites. |
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Q. |
I don't know how many pages I need... how do I figure
the cost? |
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A. |
Normally, a static website requires 5-10 pages: Homepage, About You, website
"Privacy Policy", Contact
&/or General Information, as well as a page or two describing your product, service or
special interest. Of course, ecommerce sites require additional product pages
plus ordering information, shipping policies and important
procedures. Bottom line is... your site will be as large or as simple as you
wish it to be. Please understand that our websites are not
template-driven. They are ALL custom-designed and built to accomodate your
needs. That doesn't mean you're paying "top dollar", though! Visit "Service & Rates" for our
pricing structure and feel free to contact us for additional information. |
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Q. |
I want to sell my products online but can't afford a big
shopping cart. |
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There are two other options: A product ordering system designed for mail-in payments or
PayPal, a secure online credit card processor. Visit "Ecommerce"
for additional information. |
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May I have an email account with my website? |
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Yes, you may have an email account set up in conjunction with your website. You will
be able to add links on any number of pages to email accounts affiliated with your site
(ex. "For sales, email Jane Doe at: info@abcbusiness.com"). You can access
your accounts either through
internet "webmail" or by setting up an identity in Outlook or Outlook Express.
We can also recommend a (local) network specialist who can help you set up your company
email in office computers. |
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How many email accounts are included? |
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A. |
You are entitled to up to ten (10) included email
accounts, however, additional accounts can
be purchased for a nominal fee. See "Service & Rates"
for more information. |
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Where will the results of a website form be directed? |
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You have a number of options when it comes to form results. A common practice is
to have a "general mailbox" for contact requests. You may also wish to have
forms sent to specific departments or personnel so that information can be expedited to your
customers. |
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Is my site on a secure server? |
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A. |
Small Details uses only
secure servers for website hosting. These servers support the major
security protocols, such as "SSL", which works to encrypt and decrypt messages in
order to protect them against third party tampering. Our custom shopping carts
also operate strictly from secure servers, ensuring that a user's payment or
personal information is translated into a secret code, making it difficult to
crack. |
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What happens after the site has been completed? |
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Once your website has been completed you will have a thirty (30) day "grace
period" for making any necessary changes or additions. There will be no charge
for these changes, unless by adding multiple pages, you've moved from one
pricing package to another.
After thirty days, we will work with you on a maintenance plan. Updates, page
additions and other routine website maintenance needs are handled through an
hourly fee and billed at the end of each month. Please visit "Service & Rates"
for additional information about our maintenance fees. |
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Do you offer hosting by itself? |
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Yes we do. Hosting prices are also listed under "Service & Rates". |
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How do I reach you if I have a question? |
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You can reach us 24/7 by email at:
info@thesmalldetails.com or phone: (410) 996-9713. |
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